News & Blog

Hornbill and Execview Partner to Provide IT Service Management (ITSM) Performance Analysis

New Partnership Delivers ITSM Scorecards for All Levels of IT Services

London – April 24th, 2011 – Hornbill Service Management today announced its strategic relationship with Enterprise Platform specialist Execview. Hornbill and Execview have also released their first product, Supportworks Execview ITSM Scorecards, designed to give users at all levels of ITSM the information they need to ensure firm governance of their IT services without the need to manually collate and decipher data to gain a strategic overview. Supportworks Execview ITSM Scorecards does this by aggregating all information from all user dashboards across the ITSM team, filtering the data and presenting scorecards tailored to each part of the service team’s needs. As a result, ITSM as a whole can work towards continuous service improvement with the strategic information required already to hand.

“The traditional ITSM dashboard is a valuable tool for presenting the information IT service teams need in the moment. However, for more strategic decisions they are unfortunately lacking,” said Doug Pollock, Client Services Director at Hornbill. “In these cases, ITSM teams will need to manually collate and decipher the information most important to them taking up time and resources that, in today’s world, are increasingly precious. Supportworks Execview ITSM... Read More ››

Execview features in Outsource Magazine

Top industry publication features Execview’s game-changing technology for managing multiple outsourced contracts

19 April 2012 – The industry-leading publication ‘Outsource’ magazine features an article on how Execview’s game-changing technology delivers a best practice enterprise management platform for managing multiple outsourced contracts and shared services. It discusses the methods and capabilities provided by Execview in reducing cost and risk in outsourcing.

Highly respected across the industry, ‘Outsource’ magazine provides thought-leadership, analysis, views and news for the global outsourcing community. It’s one of the most listened to and heeded publications for outsourcing, IT and other professionals.

The magazine’s article conveys how, by using Execview, organisations get true line of sight to key performance indicators, which means being able to manage the strategic outcomes of outsourcing, supplier and SLA relationships. To achieve this, Execview drives commitments, decisions, and accountability for action.

Check out the Execview feature now. You can see the coverage here as a pdf or you can go directly to Outsource magazine’s own coverage. It includes how to gain confidence in managing both outsourced and shared services, through:

Commercial control

  • Supplier and contract performance
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Execview signs new contract with Mecom Group plc (“Mecom”)

Mecom deploys Execview’s Enterprise Platform for strategic outsourcing management

21 November 2011 – London, UK - Execview, providers of the ground-breaking Enterprise Platform for delivering and managing business transformation, operational excellence and strategic outcomes, has signed a contract with Mecom, the major multi-platform European media organisation. Mecom will initially use Execview’s platform to support and manage a strategic management outsourcing project with India’s global technology and IT enterprise company HCL. The new contract adds to Execview’s portfolio of broadcast (media and publishing) customers, which includes the BBC, ITV and others.

Mecom publish hundreds of paid-for daily titles and free-sheet papers, operating over 200 digital channels and occupying a leading position in the Netherlands, Norway, Denmark and Poland. The Execview platform is playing a key part in Mecom’s outsourcing of its IT support needs to HCL, giving Mecom a programme management tool for its strategic goals, mapping of high level dependencies, stakeholder management, prioritisation and executive reporting. Mecom chose Execview because of its reputation, its proven positive impact on business, ease of use; the solution’s implementation is to ensure Mecom achieve all the planned benefits from the outsourcing program.

“Outsourcing is a major move for Mecom and implementation of the Execview Enterprise platform... Read More ››

Global reinsurance organisation pilots Execview

Execview is pleased to announce a new pilot of its PPM Platform with a global offshore reinsurance organisation to provide worldwide PMO processes and portfolio and programme governance reporting.

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Major public organisation win

Execview, in conjunction with its partner MSS, wins a contract with a major UK based public organisation to pilot the its governance solution for corporate board reporting.

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Mark Wells appointed chairman

Execview is pleased to announce that Mark Wells has been appointed chairman. Mark is a successful software and services business executive. He has built and sold two successful software businesses, one at a valuation of $160m. Prior to this he held senior positions in several large software corporations. Mark was VP of continental Europe and managing director of the UK for Dun and Bradstreet Software, sales and marketing director for Software AG, and sales and marketing director for Ingres Inc. He has lived and worked in the USA, Asia, continental Europe and the UK. He has for the last five years moved into non-executive roles in software companies. He is currently a non-executive director for three UK listed business and is non-executive chairman of one private company. Mark has a BSc in Electronic Engineering from Bath University and an MBA from Cranfield University.

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Execview February Briefing

The second of twelve Execview briefings was a success. Bridget Boylan (University of London) spoke about how Execview was deployed at the University and how it is helping with their business change programme.

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Execview January Briefing – University of London

Last week, Execview held the first of its 12 morning briefings. Bridget Boylan (University of London), spoke about how Execview was deployed at the University and how it is helping with their business change programme.

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Pilat Media agrees to pilot Execview

Pilat MediaPilat Media have today agreed to pilot Execview for group head office financial tracking of customer revenues. In the long term, Pilat Media expects Execview to become an integral part of the role of project and programme managers who will use it to track key client activities, raise issues and risks as well as report financial performance.

Pilat Media Global plc develops, markets, and supports business management software solutions for content and service providers in the media industry. More than 50 blue-chip media companies around the world use Pilat Media solutions, including FOX, CTV, CBS, Discovery, SABC, Chellomedia, the BBC, Media General, Sky Italia, ESPN Star Sports, Network Ten, TVNZ, Southern Cross, and Foxtel.

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What is performance management?

To some people, performance management means collecting performance information. To others it implies a personal appraisal. The Performance Management, Measurement and Information project (PMMI) definition incorporates a range of different tools and activities used to drive improvement. We define performance management as: “Taking action in response to actual performances to make outcomes for users and the public better than they would otherwise be“.

Action may be at individual, team, service, corporate or community level. Improvement to outcomes should benefit service users but does not always mean increased service levels – sometimes better outcomes can mean delivering better value for money. Reducing levels of service in one area may free up resources to be used more effectively elsewhere.

Performance management will look different in different places, but effective organisations share some common characteristics. These are:

  • real-time, regular and robust performance data
  • can-do culture inspired by strong leadership
  • agreed lines of individual accountability
  • clear performance management review, combining challenge and support
  • transparent set of performance rewards and sanctions

Effective performance management requires:

  • systematically deciding and communicating what needs to be done (aims, objectives, priorities and targets)
  • a plan for ensuring that it happens (improvement, action or service plans)
  • some means of assessing if this has been achieved (performance measures)
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Execview capacity increase in preparation for 2011 growth

Execview increased the capacity of its cloud infrastructure in preparation for the growth expected in 2011. With some of the new clients who came on board recently and the fact they intend to rollout internationally, we have prepared the infrastructure for an increase in the number of user connecting to the application from around the globe. The upgrade was completed successfully over the week end, and no unplanned outage occurred.

Execview is software delivered as a service (SaaS) from a secure cloud in the UK. Unlike other suppliers or system integrators, Execview does not require any capital outlay or infrastructure. It can be setup and operational within a couple of weeks.

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A lot has happened at Execview…

Here’s a quick update on the extensive benefits we offer:

We help executives and their teams deliver their strategic outcomes. This includes faster and more successful delivery, doing more with existing resources and achieving smaller reliance on external effort.

Execview offers a full lifecycle of functionality in four areas:

• Strategic planning – outcome mapping, initiative shaping and prioritisation.

• Programme Governance – managing delivery of initiatives.

• Service Performance – managing service performance and outsourcing management.

• Corporate Outcomes – transformational and operational performance visibility.

Execview can be integrated into existing corporate systems. It can automatically process raw data into comprehensive governance scorecards. It is easily set-up and can be implemented quickly.

One of our big differentiators is the time in which we can make a difference. We can implement service reporting, outsourcer governance, project office services in less than 2 weeks.

Execview now supports a wide range of customers in both the public and private sectors. We have recently partnered with Methods Consulting, Proteus Programme Management and Managed Service Solutions to extend our reach and capability.

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Partner myProteus engages Oxfam

Our partner myProteus Oxfam have started using Execview for project and programme management. myProteus was established by a group of proven practitioners, with over 500 years! of real experience in the field of projects and programmes to help organisations and individuals to be better at running projects through self help.

Oxfam is a leading international NGO with a worldwide reputation for excellence in the delivery of aid and development work. Our purpose is to work with others to overcome poverty and suffering.

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Managing the glint in your eye

Glints were today launched in Execview. Now, “what is a glint” you may ask? Glints are projects before they ever get approval to be projects. They are the ideas you have, or the “glints” in your eye. They are initiatives you propose to move from a glint to a fully implemented project.

These ideas still need categorising, prioritising, costing, managing, and governing before they get approval to be managed as a project. Execview now supports the governance of all stages in the lifecycle of a project from a glint, on to project, and finally to targets met and benefits realised.

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Partner MSS engage a major worldwide outsourcer

Through our partner Managed Service Solutions (MSS), a major worldwide outsourcer has selected Execview for the governance of its European service delivery operations outsourced from a worldwide FMCG group.

MSS have been working with the client for some time and have provided support to convert a large and complicated legal contract service delivery framework into a full relationship management solution built on Execview. Execview is supporting SLA performance management, project and programme management, service improvement projects, risk issue and action management, contract and change management and executive performance reporting to key governance points defined within the contract.

MSS is a UK based performance and governance advisory group with a focus on managed services, shared services, and the outsourcing sector.

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Partner Methods Consulting use Execview to manage key technology replacement project at the Scottish government

Through our partner Methods Consulting, we are pleased to announce that Execview has been selected to provide board level reporting on a key technology replacement project for the Scottish government. Methods Consulting are particularly pleased to make use of the cloud delivered service to provide access to both the end client and their delivery partner. Critically, the benefits of this have been board reporting, action management, and executive accountability. All this is now driven through Execview.

Methods Consulting delivers innovative consultancy services primarily to the UK public sector. We have managed and supported the delivery of major organisational business change for nearly every government department. In the private sector our clients sit mainly with the financial services sector. Having clients in both the public and private sectors allows us to introduce best practice between sectors and across industries.

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Major county council IS reporting contract

In partnership with Methods Consulting Ltd, we are pleased to announce the signing of a long-term contract with a major county council following a successful six month pilot of Management Information scorecards. The contract builds on this success by providing a much larger number of scorecards tracking performance of IS activities and service delivery. Via a previously established partnership, we and Methods Consulting are working closely together to implement Execview for the Council, delivering a comprehensive suite of scorecards addressing over 200 specific Council requirements in September 2010.

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Old Mutual implement Execview stakeholder management in international compliance programme

Execview has recently been enhanced to provide comprehensive stakeholder mapping and communications plan tracking. In response to the needs of one of our largest customers, our portfolio tracking functionality now provides stakeholder mapping based on techniques promoted by Imperial College, London and the UK Office of Government Commerce (OGC). This involves scoring each stakeholder for both influence and interest, and mapping the result by activity. Communication managers can oversee plans for stakeholder interaction, and have project managers track and score these over time. A stakeholder map can be displayed to show both category and current status against activity, with drill-down to detailed historical interactions between project teams and their stakeholder groups.

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Media client management of third party change requests

Many organisations recognise the need to control change requests between themselves and their suppliers. They search for a solution to enable collaborative workflow across corporate boundaries. Unfortunately, what they often find are overly-complex asset and configuration management software suites which only work within their corporate networks. Recently Execview has added a further customer to its growing portfolio of clients utilising the change requests management module. The client concerned is now managing a turnover of approximately 50 change requests per month, with customised data entry screens and new reports. This has brought control to the business area concerned, and is enabling the client and supplier to work more effectively in partnership.

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